​​

Thank you for shopping with Throne of Grace Publishing. We value our customers and want you to be satisfied with your purchase. Please review our refund policy carefully before placing an order.

​

1. Physical Products

We accept refund or replacement requests for physical products only under the following circumstances:

• The item arrived damaged

• The wrong item was received

• The item arrived with a manufacturing defect

​

Requests must be submitted within 14 days of delivery.

To request a refund or replacement, please contact us with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging, if applicable

​

2. Non-Refundable Items

The following items are non-refundable unless they arrive damaged or defective:

• Digital products or downloadable resources

• Customized or personalized items

• Sale or clearance items

• Gift cards, if applicable

​

3. Return Approval

Refunds or replacements are issued at the discretion of Throne of Grace Publishing after reviewing the request.

We reserve the right to deny refund requests that:

• Do not meet the conditions outlined in this policy

• Show signs of misuse or intentional damage

• Are submitted outside the stated timeframe

​

4. Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless the return is due to:

• A damaged item

• An incorrect order

• A verified product defect

We recommend using a trackable shipping service for returns.

​

5. Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Please allow 5–10 business days for refunds to appear in your account after processing, depending on your financial institution or payment provider.

​

6. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or shipment, it cannot be canceled.

​

To request an order cancellation, contact us as soon as possible.

​

7. Digital Products

Due to the nature of digital products, all digital sales are final unless otherwise required by law.

​

8. Contact Us

If you have questions about this Refund Policy or need assistance with an order, please contact:

Throne of Grace Publishing
Email: throneofgracepublishing@outlook.com
Website: Throne of Grace Publishing